Refund Policy

14 days, no questions asked

If Hope Creative Studio isn't right for you, you get your money back in full within 14 days of your purchase. You don't need to give a reason.

How to ask for a refund

Our reseller Paddle.com Market Limited handles every order and pays refunds back to the way you paid. Open your order atpaddle.net (the link is also in your receipt) and ask for a refund there, or write to with the email you bought with. The money is usually back within a few working days, depending on your bank.

What happens to the license

When a purchase is refunded, the license is switched off: Hope Creative Studio stops working on all computers the next time it checks the license. The same happens if a payment is charged back through a bank or card provider. Your projects stay yours and open in the free version.

After 14 days

After 14 days, Paddle looks at refund requests case by case. Your statutory rights stay unaffected: if Studio has a defect we can't fix, the legal warranty applies (see the Terms).

Try first

The free version of Hope Creative is a complete app, not a time-limited trial. Use it to see whether Hope Creative suits your work and runs well on your computer before you buy Studio.

Your right of withdrawal

As a consumer in the EU you also have a legal right of withdrawal for online purchases. The 14 days above go further: they apply even after you have downloaded and activated Studio, when the legal right of withdrawal for software can already have ended. Details are in Paddle's Buyer Terms.

Questions or problems

If something doesn't work as it should, please write to or use the contact form. We would much rather help you get it working, but the 14 days stay yours either way.